Shipping and Returns
Your order will be sent out within 7 days after confirmation of payment.
We ship almost everywhere except to Russia and North Korea.
Shipping to the following destinations will incur additional charges: India, Qatar, Norway, South Africa, Indonesia and Mexico.
Please contact us directly to order or drop us an email at ECD@theincumbentagency.com
Estimated shipping delivery times
USA: 3-5 business days
Canada: 5-10 business days
Worldwide: 10-24 business days (depending on your local postal company)
International shipments may incur customs fees. For each country, the customs policy is different and the fee is usually based on a variety of factors like weight, value, and size.
Please note that your order may be subjected to custom fees, especially if you are ordering from the EU. We do not take any responsibility for customs fees.
What happens if your order doesn't arrive?
If your order is missing, check your shipping confirmation and the address you provided. If the address was incorrect, we'd be happy to send you another order to the correct address. Please note that shipping costs will be borne by you.
If the shipping address was correct, please get in touch with us at ECD@theincumbentagency.com and let us know your order number so we can help you out.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, please get in touch with us at ECD@theincumbentagency.com within a week.
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated in our size guide. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at ECD@theincumbentagency.com and we'll let you know what you can do next.